Shipping & Delivery
***Same Day Shipping: Orders received before 4PM EST are shipped out same day day***
1. Direct Delivery for Local Customers
We have our own delivery staff and delivery vehicles. For local customers in South Westchester, Bronx or Harlem areas in NY, we may offer direct free delivery for which you'll receive your order on the same day (order placed in the mornings) or no later than next morning (order placed in the afternoons.)
Also, **LOCAL VISIT, PURCHASE, PICKUP OR EXCHANGE SERVICE AVAILABLE**
We are located in the Downtown New Rochelle (close to the Train Station at 85 Crescent Ave, New Rochelle NY 10801), a city just north of NYC. Nearby customers are welcome to stop by, purchase in store, pick up online orders or exchange orders, etc..
2. Same Day Shipping for All Mail Shipments
All our products listed are available in stock in our New Rochelle, NY based warehouse. No back ordering, No drop shipping! So once your order is placed, the item can be shipped out within minutes, depending on the time of your order being placed and the United States Post Office (USPS) or UPS collection times.
Orders placed (payments received) before 4:30pm EST Monday through Friday, or before 1pm EST Saturday, will be shipped out on the same day, and will usually arrive at your door steps within 3-5 business days with USPS First Class Mail (Domestic) or in 2 business days with USPS Priority Mail (Domestic) or UPS 2nd Day Air. (Remote/rural areas and Alaska, Hawaii and Puerto Rico may take longer, up to 5 business days).
Orders placed after 1pm EST Saturday, or on Sunday, or during national holidays, will be shipped out on the following first USPS business days as soon as possible.
You may also choose the Next Day/Overnight option, guaranteed to deliver to you within 24 hours in most areas within the 48 contiguous states. (Couriers like USPS charge an additional fee of $12 or more for Sunday & Holiday delivery to most zip codes. If you really need this service, please visit https://ribbs.usps.gov/index.cfm?page=expressmaildel to check whether you zip code is available for it and contact us before placing an order. We'll accommodate it as much as we can.)
3. Free Shipping & Delivery Times
For customers located in the United States (domestic), the USPS First Class Package delivery is completely FREE.
For customers located in Canada, we only charge a flat fee of $9.99, usually your order is delivered to you within 1-2 weeks. For customers in Europe, Australia, New Zealand or other countries/regions, we charge a flat fee of $19.99, usually your order is delivered to you within 7-15 business days.
For all customers who want expedient delivery, we offer four options - the USPS Priority, UPS 2nd Day Air, USPS Priority Express and UPS Next Day Air, and we charge flat rates as well.
A detailed estimate of delivery costs and time is as follows （subject to USPS or UPS changes without notice）:
(USPS First Class Mail)
(USPS Priority Box)
(Flat fee $6.99)
(Flat fee $27.99 )
(U.S.) AK & HI & PR
(Flat fee $7.99)
(Flat fee $27.99)
(Flat fee $9.99)
(Flat fee $29.99)
(Flat fee $19.99)
(Flat fee $40.99)
All the above shipping rates are subject to our shippers' changes without notice.
Overnight/1-day delivery is not 100% guaranteed for all domestic areas, affected by specific destination conditions (e.g., remote or extended delivery areas classified by USPS or UPS, uncontrollable weather, traffic or road conditions during delivery). Each case is determined by USPS or UPS and we are not responsible for such delays.
In the event of a USPS delivery issue, we'll do as much as we can to work with USPS to resolve the issue. However,
Domestic customers must contact us within one month from when you placed your order. Domestic delivery issues raised after the 30- day period will be considered as out of policy and left to our discretion whether to handle it or not.
We cannot be held liable for USPS guarantees. We will not refund extra shipping charges if USPS fails to meet their guaranteed shipping times, please choose Express Options at your own discretion.
We are not responsible for late shipments due to weekends, holidays, natural disasters, and any other unexpected or uncontrollable carrier delays. Please keep in mind that weekends and holidays do not count as business days and should be considered when calculating shipping times.
All of our shipments include tracking with Delivery Confirmation. If the tracking states the item has been delivered to your order address but you have not received your order, please first contact USPS in order to investigate this issue. We cannot be held accountable for packages where the tracking states that the package has been delivered to your shipping address.
A request for return for refund or for a replacement shipment is not accepted until the order exhausts its USPS expected delivery timeframe, or exhausts three business days after USPS starts an investigation. After such a request is honored and processed, but you still receive the ordered item, you are obligated to return it back to us.
3. International and Canadian Orders:
On very rare occasions international shipping to some countries can take about 4 weeks. We cannot control or guarantee that your package will or will not be subject to customs inspection (causing delays), or be charged any customs taxes or duties when it reaches its destination country. Even if there are charges of this kind, it's the responsibility of the recipient of the package. This applies only to international and Canadian Orders.
4. Tracking Your Order:
Once your order is successfully placed, you will receive an e-mail for confirmation. When your order is processed and shipped, you will receive another e-mail that includes your tracking number and a link to check the journey of your hair extensions.
Important Note: If there is a problem with your tracking number or package delivery, please contact the USPS directly prior to contacting us.
5. WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that you enter your address correctly. Please Double Check the address you are entering as we will NOT be responsible for packages that are sent to the wrong address that the buyer has entered.
If your order has already shipped, we cannot change the address and the only thing we can do is to wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.